Secure Communications

Direct, encrypted channels for support, disputes, and security reports. All communications regarding Nexus Market operations must be secured via PGP.

Support Status: Active

Internal Ticket System

The primary method for order disputes, escrow issues, and account specific problems. Accessible only via the darknet mirror.

Priority High
Avg Response 2-12 Hours
Requirement Login Required
Access via Tor
rmnvwgxnat4m4o6whqvh6dy7fhnasxa6cndufyrztgahtxwdhgr7thid.onion

General Inquiries

For vendor applications, account recovery assistance, media inquiries, and non-urgent matters.

Priority Standard
Avg Response 24 Hours
Encryption Mandatory
Official Email
[email protected]

Security & Bug Bounty

Report critical vulnerabilities, exploits, or security concerns. Valid critical reports are eligible for bounties.

Priority Critical
Avg Response < 4 Hours
Key ID 0x8F3A2C1B
Security Email
[email protected]

Official PGP Public Key

4096-bit RSA
94A2 1C8B F3E4 5D67 8901 2345 6789 0ABC DEF1 2345

Ticket Protocol

  • 01. Do not send unencrypted messages containing order details, addresses, or tracking numbers.
  • 02. Include your Transaction ID (TXID) in the subject line for faster processing.
  • 03. One ticket per issue. Spamming multiple tickets pushes you to the bottom of the queue.
  • 04. Disputes must be opened within the auto-finalization window (14 days physical, 48h digital).

Before submitting:

Have you checked our comprehensive documentation? 90% of issues are solved there.

Read Knowledge Base